TAGO | Policies

At G Hotels, we are committed to providing the finest and safest experience for all of our guests, along the highest level of customer service.
We have introduced 2 special programs which offer you peace of mind not only when planning vacations, but also when you stay at our resorts. More information

At G Hotels, we are committed to providing the finest and safest experience for all of our guests. More information



This property has the following times and policies of check-in / check-out.

Check In: 15:00
Check Out: 12:00


Reservations canceled 72 hours prior to arrival date; generate a night of cancellation penalty.

If they cancel within 72 hours before the arrival date, the 100% penalty will be applied.

Christmas and New Year - 20 / December / 2020 to 15 / January / 2021 - All reservations for this period are NON-cancellable, NON-refundable and pre-payment of 100% of the total reservation is required at the time of purchase.

No Show applies 100% penalty.


Guarantee Policy:

Does not apply

We remind you that:

Check In: 15:00
Check Out: 12:00
Taxes are variable and rates may vary.
Pets are not allowed on the property


Operadora G Hoteles SA de CV and its affiliates and / or subsidiaries (hereinafter referred to collectively as Posadas), headquartered at Paseo de Tamarindos No.90, Arcos Bosques, Torre II, Piso 7, Suite 7B,Colonia Bosques de las Lomas, Delegación Cuajimalpa, C.P. 05129, Mexico City is committed to protecting your privacy. G Hotels uses the personal information provided by you in order to perform or deliver the services you requested, or they are part of a program for which you registered. These events include 1) making reservations, buying vacation packages, becoming a vacation club member, becoming a member of G Hotels loyalty programs, attending events or social gatherings, or purchasing goods and / or tour and travel-related services. 2) to offer you promotions, tourism and consumer products, special services, newsletters, surveys, giveaways and online contests if you choose the option “Notify me about special offers” in your booking. For more information about our complete Privacy Notice you can visit the website www.tagotulum.com or in this same page in the section Privacy Notice.